Frequently asked questions

Where do you deliver?
We deliver to most addresses in the contiguous United States. Service to Alaska, Hawaii, Puerto Rico, military addresses and remote areas may be limited or require an additional quote. Availability is confirmed before an order ships.

When will my order ship?
In-stock items normally leave a U.S. warehouse within 1–5 business days. Each product page states its processing estimate. Transit time is additional. Transit time depends on the item, carrier and destination. Tracking is emailed after the carrier accepts the shipment.

Will my furniture require assembly?
Assembly requirements appear on every product page. Some upholstered pieces arrive compressed and simply need time to expand; other items include the hardware needed for assembly.

What should I check before ordering large furniture?
Compare the product dimensions with doors, hallways, elevators, stairwells and the intended room. Measure the narrowest point along the full delivery path.

What if my order arrives damaged?
Photograph the packaging and affected area before discarding any materials, then contact customer care within 48 hours of delivery with your order number and photos. We will review the issue and explain the available resolution.