Returns and order issues

Contact customer care before returning an item. Return eligibility depends on the product condition, the reason for return and the time elapsed since delivery. Items must remain unused, unassembled and in their original packaging unless they arrived damaged or defective. Return shipping and restocking costs may apply to preference-based returns.

Damage, missing parts or an incorrect item
Contact customer care within 48 hours of delivery. Include the order number and clear photos of the outer packaging, shipping label, product and affected area. Keep all packaging until the case is resolved.

Do not refuse delivery solely because the outer carton has cosmetic wear. Photograph the carton, accept the shipment when safe to do so and inspect the product promptly.

Available resolutions
Depending on the documented issue and item availability, a resolution may include replacement parts, a replacement item, a partial refund or a refund.